Our Privacy Policy

Website Privacy Policy

This privacy policy sets out how Vu's Auto Service Center Inc. uses and protects any information that you give Vu's Auto Service Center Inc. when you use this website. Vu's Auto Service Center Inc. is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Vu's Auto Service Center Inc. may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from July 6, 2026. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law.

What we collect

We may collect the following information:

• name and job title
• contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers

What We Do With The Information We Gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
• We may use the information to customize the website according to your interests.
• We may provide your information to our third party partners for marketing or promotional purposes.
• We will never sell your information.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How We Use Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to Other Websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Texting Privacy Policy

1. Introduction: Vu's Auto Service Center Inc. is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our services, including SMS/text messaging.

2. Information We Collect:
We may collect personal information, including but not limited to your name, phone number, and email address, when you:

• Request information or a quote
• Sign up for our services
• Opt in to receive SMS/text messages

3. How We Use Your Information:
We use your information to:

• Provide products and services you request
• Send you transactional and informational SMS/text messages
• Respond to your inquiries and provide customer support

4. Mobile Information:
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes at any time. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Sharing Your Information:
We do not sell, trade, or otherwise transfer your personal information to outside parties for marketing or promotional purposes. We may share your information with trusted partners who assist us in operating our website or conducting our business, so long as those parties agree to keep this information confidential and use it only for customer service purposes.

6. SMS/Text Messaging:
By providing your mobile number and opting in, you consent to receive SMS/text messages from Vu's Auto Service Center Inc. regarding your account, orders, or other transactional information. Message frequency varies. Message and data rates may apply. Consent is not a condition of purchase.
To opt out of SMS/text messages, reply STOP at any time. For help, reply HELP or contact us at vu@vusautoservice.com or (904) 768-1300.

7. Data Security:
We implement a variety of security measures to maintain the safety of your personal information.

8. Changes to This Policy:
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

9. Contact Us:
If you have any questions about this Privacy Policy, please contact us at:

• Email: vu@vusautoservice.com
• Phone: (904) 768-1300
• Address: 1944 Tourist St Jacksonville, FL 32208

Texting Terms and Conditions

Program Name: Vu's Auto Service Center Inc.
Effective Date: 06/17/26

1. Program Description:
By opting in to receive SMS messages from Vu's Auto Service Center Inc., you agree to receive recurring text messages regarding your repairs. Message frequency may vary.

2. Opt-In:
You may opt in by providing your phone number. By opting in, you consent to receive SMS messages from Vu's Auto Service Center Inc..

3. Opt-Out
You can cancel the SMS service at any time. Just text "STOP" to (904) 768-1300. After you send the SMS message "STOP," we will send you a reply to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

4. Help:
If you are experiencing issues with the messaging program, you can reply with the keyword "HELP" for more assistance, or you can get help directly at vu@vusautoservice.com.

5. Message and Data Rates:
Message and data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text or data plan, it is best to contact your wireless provider.

6. Privacy Policy:
Vu's Auto Service Center Inc. respects your privacy. Information collected through the SMS program will not be shared or sold to third parties. For more information, please review our privacy policy above.

7. Carriers:
Carriers are not liable for delayed or undelivered messages.

8. Contact Information:
For any questions about your text plan or data plan, contact your wireless provider. For questions about the services provided by this short code, you can contact us at: vu@vusautoservice.com.